Pique Newsmagazine | Survey takes a look at preferences in eating out
“Despite the survey’s findings, Whistler’s Pangea Pod Hotel owner Russell Kling tries not to focus on social media for his restaurant.
“(Social media) is a very small portion of our business,” said Kling. “I’m guessing, but I would say that 99.99 per cent of our business is repeat customers or word of mouth.”
The survey also revealed that the generation-X age group is more willing to speak up about any concerns they have to a manager while those who are 55 years old and over are more likely to compliment good service.”